Privacy Policy – 89fd Online Gaming Pakistan

1 Introduction

This Privacy Policy applies to all users of the 89fd platform, including the website at 89fd.net and the 89fd mobile application. It covers how we collect and handle personal data when you register an account, make deposits, place bets, play games or contact our support team.

By using the 89fd platform you acknowledge that you have read this Privacy Policy. If you do not agree with how your data is handled as described here, you should not use the platform. Questions about data handling can be directed to the support team at any time.

This policy should be read alongside our Terms and Conditions, which govern the overall use of the 89fd platform. Where payment processors, game providers or other third parties handle your data, their own privacy terms apply to those specific interactions.

2 Data We Collect

89fd collects personal data in three ways: information you provide directly, information generated automatically by your use of the platform, and information received from third-party services such as payment processors.

Information You Provide Directly

• Full name and date of birth (required for registration and age verification).
• Mobile phone number and email address.
• Username and password (password is stored in encrypted form only).
• Identity documents provided for verification purposes.
• Communication content when you contact 89fd support.

Information Collected Automatically

• IP address and approximate geographic location.
• Device type, operating system and browser or app version.
• Session data including login times, pages visited and features used.
• Betting and gaming activity logs – game type, stake amounts, results.
• Deposit and withdrawal transaction history in PKR.

3 How We Use Your Data

89fd uses personal data only for purposes directly related to providing and improving the platform. We do not use your data for purposes unrelated to your 89fd account without your explicit consent.

• Account management: Creating and maintaining your account, verifying your identity and age, and managing your account settings and preferences.
• Transaction processing: Handling deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer and mobile wallets.
• Platform security: Detecting and preventing fraud, money laundering, prohibited conduct and unauthorised account access.
• Customer support: Responding to your queries, resolving disputes and providing account assistance.
• Responsible gaming: Monitoring activity patterns to identify potential problem gaming behaviour and ensuring access to self-exclusion and deposit limit tools.
• Platform improvement: Analysing usage patterns in aggregate to improve game performance, interface design and payment flows.
• Communications: Sending account-related notifications such as deposit confirmations, withdrawal updates and security alerts. Promotional communications are sent only if you have opted in.

4 Payment Data and PKR Transactions

All financial transactions on 89fd are processed in Pakistani Rupees (PKR). Payment methods include JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and mobile wallets. Each of these payment channels is operated by its respective provider, and your interactions with those channels are subject to their own privacy policies.

When you make a deposit or withdrawal, 89fd receives a transaction confirmation from the payment provider. This includes the transaction amount, timestamp, method used and a reference identifier. 89fd does not store full payment credentials such as card numbers or mobile wallet PINs – those remain with the payment provider.

Transaction records are retained in your 89fd account history for account management purposes and as required for financial record-keeping. You can view your full transaction history in your account dashboard at any time.

In cases where we need to verify the ownership of a payment method – for example, before processing a withdrawal – we may request documentation confirming that the payment account belongs to you. This is a standard identity verification step, not a data collection exercise beyond what is necessary.

5 Data Sharing with Third Parties

89fd does not share your personal data with third parties except in the following circumstances, which are necessary for the platform to function:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners and card networks receive the transaction data necessary to process your deposits and withdrawals. Each processor operates under their own data handling terms.
• Identity verification services: Where a third-party verification provider is used to confirm your identity or age, relevant identity document data is shared with that service for verification only.
• Game software providers: Game providers may receive anonymised session data to enable game functionality and resolve technical disputes. They do not receive your name or payment details.
• Security and fraud prevention: Specialist security services may access limited account and session data to detect and prevent fraud. Access is restricted to what is necessary for the security function.
• Legal obligations: Where required by applicable law, regulation or a lawful request from an authority, 89fd may disclose data to the extent required. We will not disclose more than is legally necessary.

6 Cookies and Tracking

The 89fd website and app use cookies and similar technologies. These help the platform function correctly, keep your session active while you are logged in, and allow us to understand how the platform is being used so we can improve it over time.

You can manage cookie preferences through your browser settings. Removing or blocking cookies may affect platform functionality, particularly for essential and functional types. The 89fd app uses equivalent local storage mechanisms for session management.

7 How Long We Keep Your Data

89fd retains personal data for as long as your account is active and for a period after closure sufficient to meet legal and operational requirements.

• Active account data: Retained for the full duration your account is open. This includes your profile information, transaction history and gaming activity logs.
• Closed account data: After account closure, core account and transaction records are retained for a standard period for legal compliance and dispute resolution purposes. The exact period depends on applicable requirements.
• Support communications: Records of support interactions are kept for a reasonable period after the matter is resolved to allow for follow-up if needed.
• Security logs: Technical and security event logs are retained for a shorter period sufficient for security monitoring purposes, after which they are deleted.

Once retention periods have passed, data is deleted or anonymised so it can no longer be linked to your account or identity.

8 How We Protect Your Data

89fd implements technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These include:

• Encryption of data in transit using HTTPS for all platform communications.
• Encrypted storage for sensitive account data including passwords, which are never stored in plain text.
• Access controls ensuring that staff can only access the data necessary for their specific role.
• Regular security monitoring for unusual access patterns or potential breach indicators.
• Two-factor authentication options for account access.

While we take these precautions seriously, no online platform can guarantee absolute security. You also play a role in protecting your account by keeping your login credentials confidential and not sharing account access with other people. If you suspect your account has been accessed without your permission, contact 89fd support immediately.

9 Your Data Rights

As a user of the 89fd platform you have rights over your personal data. You can exercise these rights by contacting the 89fd support team. We will respond to requests within a reasonable timeframe.

10 Children and Underage Users

The 89fd platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register for an account or use any part of the platform.

If you believe that someone under the age of 18 has registered an account on 89fd, please contact support immediately with relevant details. Any account found to belong to a person under 18 will be closed and the associated data will be deleted.

If you share a device with younger members of your household, it is your responsibility to ensure they cannot access the 89fd platform or your account.

11 Changes to This Privacy Policy

89fd may update this Privacy Policy from time to time to reflect changes in how we handle data, changes in the services we offer, or to comply with applicable requirements. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how your data is used, we may also notify you via the email address associated with your account or through an in-platform notification. Your continued use of the platform after a policy update is published constitutes your acceptance of the revised terms.

We recommend reviewing this page periodically so you are always aware of how your data is being handled. If you have questions about any update, contact the support team.

12 Contact and Data Queries

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a data concern, you can reach the 89fd support team through the following channels:

• Email: [email protected] – available 24 hours a day, seven days a week. Please include your registered username and describe your query clearly.
• Live Chat: Available directly in the 89fd platform and mobile app. This is the fastest channel for urgent queries.
• FAQ: Many common questions about accounts, payments and data are covered in the FAQ section.

We aim to acknowledge data-related requests within 48 hours and resolve them within a reasonable timeframe depending on the complexity of the request.